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What does “ExPlan” refer to?
ExPlan refers to Expert Planning and all software in our online business productivity suite have names that reflect this. Our Capexplan software stands for Capital Expenditures Expert Planning.
Do I need to install any software?
No, the ExPlan Suite modules require nothing more than an internet browser to operate, so no need to install anything on your computer.
What do I need to use the software?
You will need an internet browser with a recent version of Google Chrome, Mozilla Firefox, Microsoft Edge, Opera, UC, or Apple Safari, and a computer or virtually any mobile device. While the modules work on portable devices, users may find it easier to operate with a computer simply because of the graphics and reports that it can produce. However, you can easily work from tablets with adequate screen sizes.
How many people can use one licence?
Each module of the Explan Suite comes with the possibility of adding an unlimited number of users. The cost is annual and based on the number of users per account.
What if I need more space than what is provided with a licence?
Although we would be surprised if you need more data than what is provided by default, we can provide more storage space if needed, at no cost. We only limit the amount of storage space to prevent abuse, not to limit customer use of the software.
How is my information protected?
We have redundant servers and databases located in different geographic regions utilizing different network service providers. This ensures that if one location goes down, you will still be able to login and, in fact, should not notice any difference regardless of which facility the system directs you to. Keeping your data secure is one of our core directives. To protect your data we use extensive levels of encryption to ensure that your data is secured, starting at the physical storage level progressing all the way through to the database/table/field level. All communication between you and our server is encrypted (when using our modules), and the communication between our servers is encrypted. Our support employees do not even have the ability to access ANY of your data unless you provide them with your authorized call-in PIN.
Do you sell or share any information on customers?
The answer is a clear no. We do not share, trade or sell any information on our customers to anyone. There is no exception.
Do you offer additional services?
All services related to setting your Capexplan account is included in the annual price per user that you can find our our pricing page. There is no additional cost for our services of training, providing best practices or any other service related to helping you with your account.
What happens to my data when I stop being a customer?
You have the option PRIOR to the expiration of your subscription to export all of your data in the various file formats that each component of each module allows (e.g. Adobe PDF, Microsoft Word, or Microsoft Excel, CSV, etc.); however, once your subscription expires, all of your active data is purged from our server. Due to our backup rotation schedule, it might take some time before all of your data drops off from our backup files. Note: The purpose of the backup files is for data integrity. We do not use them to retrieve data for users’ whose subscriptions have expired.
Can I cancel my membership anytime?
We sell annual memberships, so you can cancel your membership at the end of each year by simply not renewing it. For memberships that were sold as multi-year, since they came with rebates in the beginning, we do not offer a refund.
Do I need to pay the full annual membership at once?
We sell annual memberships, so you can cancel your membership at the end of each year by simply not renewing it. For multi-year memberships, we do not offer refunds since they came with rebates in the beginning.
Does Almiranta offer customer support?
Yes, we offer comprehensive customer support for our products. Please use the contact page or send us a request via e-mail, and we will get back to your shortly, normally within a few minutes.
Is the software frequently updated?
We perform several types of updates. We regularly update the modules to improve the user experience and to provide the latest and greatest tools for our users. We generally roll out updates once a week (usually early Saturday mornings EST); however, if there is a critical/important update, we release those immediately. We conduct all upgrades live, so there is no need to put the software in maintenance mode.
Do the updates need to be purchased?
No, all memberships come with the latest updates at all times and all updates are included free of charge to all customers.
Does the licence ever expire?
We provide licenses for purchase as annual memberships. In order to continue to have access to your membership, you will need to renew it at the end of the year following the date you initially took a membership.
How many business units can an account have?
As with all of our software, there is virtually no limit to the number of business units and related data (ex: budgets, capex requests, reports) that can you could enter or produce. We only impose a default limit on the total storage space in order to avoid abuse (i.e. People using the storage space of the module to store other information not related to the software).
Is there a limit to the number of capital expenditure requests we can create with Capexplan?
No, there is no limit of requests that can be created.
Does the licence renew automatically?
No, you licenses do not automatically renew; however, in order for you to avoid forgetting to renew it, we will send you friendly reminders, normally starting 2 months before your account expires. We will also store your encrypted data (until we get confirmation from you as to your decision to renew or not your membership) should you forget to renew your membership in order to avoid loss of data.
Can I export or delete my data at the end of my membership?
You can always delete your data at any time. For exporting data upon membership expiration, you can provide your data in whatever formats (e.g. Adobe PDF, Microsoft Word, Microsoft Excel, CSV, etc.) are available for each component of each module.
Does Capexplan come in multiple languages?
Yes actually, in addition to English we also offer our software in French, Spanish, Chinese (simplified), and Portuguese. Other languages such as German are in the works. Users do not need to install any additional ExPlan features. Any user can work in the language of their choice (listed above). Any user-inputted information will remain in the language that the user inputs it in. The system does not translate data entered. You can produce reports in multiple languages. For example, if you generate a report in English, you can generate that same report in another language without having to re-input the numerical values. You may switch languages at any time, from any page, and on any module. Simply select the language from the language drop-down in the upper-right corner of the screen. Should you require using any of our modules in other languages than English, simply let us know and we will provide you with assistance for this. All languages are included as part of the subscription. No additional purchase is necessary. For machines with specific localizations (such as if your machine is using Microsoft Windows and you only have English installed), you might need to install a language pack provided by your operating system update service; however, if you normally use your machine in the selected language, you should not have any problems.